LPKF relies on digitalization for actively counteracting the current travel restrictions and complying with customers’ requests for time and cost savings. To enable prompt machine acceptance testing and shipment, LPKF is increasingly employing cameras in the field of laser plastic welding. A successful model for the future too.
Acceptance testing is normally done on machines on site prior to shipment. In the last few weeks and months, this was hardly possible due to travel restrictions. To remain on schedule with the machine shipments, LPKF employs cameras. With them, general and 360-degree recordings can first be visualized. Customers can also follow the machine functions live and go through the acceptance procedure in a live stream. All relevant tests are conducted on the machine and the results are accordingly recorded – as is usually done on site.
Simon Reiser, Managing Director of the Welding segment at LPKF, is excited about this development in digitalization: “In the field of laser plastic welding, the export share for LPKF systems lies between 60 and 70 percent. The camera has become a very important tool for us in the current situation, especially for international cooperation. With it, our customers can verify the optimal functioning of their new laser systems in real time. A further benefit to them: huge time and cost savings.”
The company’s service initiative has currently also come to the fore. Service technicians are available to customers worldwide around the clock and assume preventive maintenance operations and service processes digitally via remote support. If applications need to be adapted, machine users can take live recordings with their cell phone cameras. The specialists from LPKF oversee the processes and support the users then via telephone or video chat.
Training on commissioning is provided via online conferences or webinars – if so desired. Software upgrades can also be performed online. “We have now advanced the topic of digitalization faster than originally planned. The talks with our customers show us that they want to profit from the possibilities that this presents to us, even after the coronavirus,” according to Simon Reiser.